I'm an avid surface user, which doesn't make sense because 90% of my tweet history is me yelling at Microsoft that a windows update is preventing me from giving a presentation, again.
So, as much as I love the platform, the issues for me are
1. Windows 10 updates are not sane. They do not schedule properly, and do not try to tell me otherwise because I have invested probably 40 hours total at this point trying to sanely schedule them. If you disable them, your build of Windows will go out of date and your machine will reset randomly until you turn them back on. Also, on a surface pro, updates take ~30 minutes to 6 hours. I joke not. So result: I'll roll into work at 8, have a presentation at 9, pop open the machine, and see "windows is configuring your update.... 39%" and know that I won't be working on that machine until after lunch. Maybe.
2. Random, impossible to track, unrelated bugs. Plugging in a second monitor causes all sorts of weirdness. It gets stuck in tablet mode. It'll refuse to go into tablet mode. The task bar will refuse to go away in fullscreen mode for some apps until a reset. It'll forget my office app credentials. Onenote will crash a hundred times. It'll soft-eject the microSD card randomly, but usually in the middle of a file transfer. Keyboard won't be recognized. Pen tip will fall out and they'll charge you 12 bucks for a replacement pack with 3 inside, 2 of which you'll instantly use.
I love the surface because it perfectly fits my needs, but damn do I also hate it.
So, as much as I love the platform, the issues for me are
1. Windows 10 updates are not sane. They do not schedule properly, and do not try to tell me otherwise because I have invested probably 40 hours total at this point trying to sanely schedule them. If you disable them, your build of Windows will go out of date and your machine will reset randomly until you turn them back on. Also, on a surface pro, updates take ~30 minutes to 6 hours. I joke not. So result: I'll roll into work at 8, have a presentation at 9, pop open the machine, and see "windows is configuring your update.... 39%" and know that I won't be working on that machine until after lunch. Maybe.
2. Random, impossible to track, unrelated bugs. Plugging in a second monitor causes all sorts of weirdness. It gets stuck in tablet mode. It'll refuse to go into tablet mode. The task bar will refuse to go away in fullscreen mode for some apps until a reset. It'll forget my office app credentials. Onenote will crash a hundred times. It'll soft-eject the microSD card randomly, but usually in the middle of a file transfer. Keyboard won't be recognized. Pen tip will fall out and they'll charge you 12 bucks for a replacement pack with 3 inside, 2 of which you'll instantly use.
I love the surface because it perfectly fits my needs, but damn do I also hate it.