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> Do Japanese users actually expect names to be sorted phonetically?

Yes - or that's how a human would sort them, at any rate.



Think about numbers, it is not sorted phonetically, Even the alphabet is not. All those languages that use alphabet sort in exactly the same order regardless the pronunciation.


I don't think you're in a position to speak for all of humanity.


I meant a human as opposed to an algorithm.

Point being: kanji words aren't always sorted phonetically, for the reasons described in the article, so a user may not be surprised if they aren't. But when a human is sorting kanji words they do so phonetically by reading.




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