On it I talk about what books and tools we're reviewing and cool book and tool stuff for startups and hackers. Hn-books.com is a hobby site, and the fan page is a part of that hobby of collecting cool resources.
But really, at the heart, it's all links -- links to the site, links to hn, recent blog entries with links. I don't do events, and resource links are the most useful thing I can provide. So when FB banned me from my own fan page, I was kind of freaked out. Why do that?
The only answer I got was because I was spamming, but heck I was just doing what the page was supposed to be about. I guess the problem was that somebody joined the fan page, then complained about the links the page was providing. The links they asked to get.
Just like with Ars, I found very little help. I finally sent an email off into the blind with something like "I am not spamming. I am simply maintaining a page full of resources. People who want to be fans of the page expect to see these resources. That's the whole point!"
A few days later the ban was lifted. The whole episode happened with very almost zero useful information from Facebook.
So somebody out there is reading these emails. But my customer service experience was far from pleasant. I hope Ars gets it straightened out. When you're in a situation where you can be punished for little reason and without much recourse something is whacked somewhere. This situation desperately needs some transparency and structure.
On it I talk about what books and tools we're reviewing and cool book and tool stuff for startups and hackers. Hn-books.com is a hobby site, and the fan page is a part of that hobby of collecting cool resources.
But really, at the heart, it's all links -- links to the site, links to hn, recent blog entries with links. I don't do events, and resource links are the most useful thing I can provide. So when FB banned me from my own fan page, I was kind of freaked out. Why do that?
The only answer I got was because I was spamming, but heck I was just doing what the page was supposed to be about. I guess the problem was that somebody joined the fan page, then complained about the links the page was providing. The links they asked to get.
Just like with Ars, I found very little help. I finally sent an email off into the blind with something like "I am not spamming. I am simply maintaining a page full of resources. People who want to be fans of the page expect to see these resources. That's the whole point!"
A few days later the ban was lifted. The whole episode happened with very almost zero useful information from Facebook.
So somebody out there is reading these emails. But my customer service experience was far from pleasant. I hope Ars gets it straightened out. When you're in a situation where you can be punished for little reason and without much recourse something is whacked somewhere. This situation desperately needs some transparency and structure.