- don't ignore critique but instead aim to understand it; the person providing it is taking a social risk to give it to you.
- there is no substitute for solid user research (no competitor research, sales, marketing, ...); you need to understand the clients journey before you can start to think about how to add value
- the emotional journey of your client is the only thing that matters
- get rid of everybody who doesn't understand that; you want the organization to value making your (potential) clients happy and look beyond the numbers.
- your cash cycle will dominate your life, don't start a business without understanding rough CAC and earnback times.
- competition is not just companies that do similar things to you; it's every possible alternative way to solve the clients' problem. Make sure you actually have an advantage.
- seniority is the ability to deal with uncertainty; some people are senior just by their attitude alone and teach themselves how to succeed. Others will always ask for more definition and are terrified of admitting they don't know something.
- only senior people add value to startups; you can bring in more junior people when you are a scale-up and there is a lot of clearly defined work to do.
- there is no substitute for solid user research (no competitor research, sales, marketing, ...); you need to understand the clients journey before you can start to think about how to add value
- the emotional journey of your client is the only thing that matters
- get rid of everybody who doesn't understand that; you want the organization to value making your (potential) clients happy and look beyond the numbers.
- your cash cycle will dominate your life, don't start a business without understanding rough CAC and earnback times.
- competition is not just companies that do similar things to you; it's every possible alternative way to solve the clients' problem. Make sure you actually have an advantage.
- seniority is the ability to deal with uncertainty; some people are senior just by their attitude alone and teach themselves how to succeed. Others will always ask for more definition and are terrified of admitting they don't know something.
- only senior people add value to startups; you can bring in more junior people when you are a scale-up and there is a lot of clearly defined work to do.