I have a side project. Its fairly easy to use and self explanatory. I get about 2-3 emails per week, that is with around 15,000 monthly active users and ~$400/month in revenue which is growing slowly over time. The service is stable and I don't usually have to keep an eye on it.
For any "difficult" enquiries when a customer is not happy for any reason, I just refund them, its not worth my time arguing about $10 a month. Over the life of the project that has only happened once or twice.
By the time the emails get hard to manage, i'll probably already have hired someone else to respond to them.
For any "difficult" enquiries when a customer is not happy for any reason, I just refund them, its not worth my time arguing about $10 a month. Over the life of the project that has only happened once or twice.
By the time the emails get hard to manage, i'll probably already have hired someone else to respond to them.