They've had them all along. Didn't stop them from getting to where they are. Why should they start caring now? From a cost/benefit perspective, it is probably not worth it to them to do whatever is needed to have a six nines uptime.

They had so much downtime in the early days that their 500 page became a meme http://www.whatisfailwhale.info/

We care. We're working on it.

Appreciate the responsiveness. But forcing us to use your link shortener does not send a message of "we care"

What I meant was that we care about uptime, and we're working on improving that.